Now Hiring:
Customer Success Agent

As a fast-growing, purpose-driven company with a global, virtual team of 15+, Biddy Tarot is seeking a Customer Success Unicorn who is inspired by spiritual growth and supporting close-knit teams from the ground up.

Who We Are

Biddy Tarot is the leading online Tarot learning community. Our mission is to bring Tarot into the mainstream and share it as a tool for intuitive development and spiritual growth.

Established in the early 2000’s, Biddy Tarot inspires over 15 million people a year and serves thousands of students through our online courses, membership, books and audio products.

Our team culture is fast-paced, high-performing, and purpose-driven. We believe in trusting our intuition, taking ownership and initiative, leading with self-awareness and authenticity, collaborating with our peers, and overcoming complex problems with simple solutions. Working at Biddy Tarot isn’t just another job – it’s a personal growth path that will challenge you to transform and evolve as a human being.

About the Opportunity

This is not your typical support job. At Biddy Tarot, you’ll be part of a team of growth enthusiasts who are always seeking to create positive change – whether that’s within themselves, in those around them, or in the business.

Does this sound like you?

  • You were born to serve. Helping and supporting others to find the answers they need lights you up. You know that with every customer interaction you have, you’re making a difference in the world.
  • You’re super tech-savvy. You can figure out any new app and love showing others easier ways to get things done. You are a tech-translator and love solving problems using technology.
  • You can easily turn a complicated or challenging situation into something that is simple, painless and win-win for everyone.
  • You're a curious and natural-born problem solver.
  • You never shy away from a sales conversation. In fact, it excites you to sell people a product that will meet their needs and improve their life!
  • Your communication style is professional, succinct and clear, while also friendly, supportive and compassionate.
  • You know how to balance speed and efficiency while paying attention to detail. You thrive on getting it right the first time.
  • You get a kick out of seeing your stats – how many tickets you’ve answered, your customer satisfaction score – and always aim to better your performance.
  • You're able to remain confident, calm, and positive in ANY situation life throws at you.
  • You’re a personal growth enthusiast, always looking for ways to become your absolute best version of yourself – and you support others in doing the same.

If this resonates, then read on -because we need someone just like you!

Reporting to the Helpdesk Team Leader, you’ll be a key member of our support function. You will be the first point of contact for our customers giving them the tools, resources and support they need to thrive and succeed.

What You'll Do

  • Work within our Zendesk platform, providing email and phone support to serve and delight our students, customers and site visitors.
  • Support students and members to resolve billing, technical and administrative inquiries.
  • Work with potential customers to discover their needs and create solutions by recommending Biddy Tarot products to help fill the gap.
  • Manage communications over a broad range of customer types.
  • Know that the secret code is 44, even if you don’t yet know why this is important.
  • Complete miscellaneous administrative tasks and website work.
  • Follow, update and create process documentation – all the while making recommendations for improvement.
  • Support the team and leadership as required.
  • Maintain process documents related to customer and community success.
  • Work directly with the Customer Success team located across North America and Canada.

Work Schedule and Terms

This is a part-time, remote, independent contractor role.

You’ll need to be available 10-12 hours, 3-4 days per week. However, with our rapidly growing team and our evolving needs, this could increase (including into other areas of the business where your skills and interests may align).

You’ll need your own internet connection, laptop and phone, plus a workspace where you will not be interrupted or disturbed.

You'll be a Great Fit for this Role If…

  • Highly proactive and intuitive. You don’t wait around to be told what to do – you’re always thinking three steps ahead and taking swift action to maximize opportunities and resolve any issues.
  • A high-achieving A-Player who's ready to take on the next challenge, even if it's not in your job description.
  • A problem-solver. If you see a problem or issue, you take ownership and figure out a smart, viable solution that can be rolled out with ease.
  • A confident communicator. You can rapidly build rapport and you aren’t afraid to get on the phone, record a video, or do whatever it takes to reach the right people and get the information you need.
  • Excited by automation and systemization. You’re always on the lookout for smart ways to make life easy and simplify how we do things.
  • Tech-savvy. As an online business, we use tools such as Zendesk, Asana, Slack, WordPress, Ontraport, MS Office, Dropbox, Google Drive, Google Calendar, and more.
  • Emotionally intelligent and highly self-aware. You express yourself authentically, see challenges as opportunities and are always striving to be the best version of yourself.
  • Lit up by rapid growth and change. You are highly adaptable and thrive in an organization where there is continual expansion and transformation.

You must have the following skills and experience:

  • At least two years’ experience offering email and phone support on an online helpdesk platform such as Zendesk (our platform)
  • At least one year experience working in a remote team
  • English as a first language
  • Comfortable talking about all things Tarot
  • Typing speed of 65+ words per minute
  • Ability to build customer loyalty by providing a superior level of customer service
  • Sales experience
  • Ability to operate independently AND in a team environment
  • Strong internet connection (min 20 Mbps) and reliable computer
  • Extreme attention to detail
  • Generally tech-savvy and able to troubleshoot and solve problems on your own

And it’s a total bonus if you have any of the following:

  • WP Courseware
  • Ontraport
  • Marketing know-how

Why Work With Us…

  • Be part of a leading, purpose-driven organization that is raising global consciousness
  • Work within an established, high-growth startup with a vision for continued expansion
  • Expect autonomy, ownership and responsibility – you’ll be creating solutions for problems you never knew existed!
  • Join a highly motivated team that is passionate about personal growth and development, and that values self-awareness and authenticity
  • Work from home and enjoy a flexible workplace that values work-life balance
  • Access all of our online Tarot programs and products

… And Why You Might NOT Want to Work with Us

  • We’re fairly small (~15 people), so if you like more hierarchy and levels of management in a bigger company, this role isn’t for you.
  • We don’t have it all figured out. As a bootstrapped, entrepreneurial-driven startup, there are many areas of the company where we’re still “building the ship as we sail.” So, if you require well-documented processes and playbooks to perform every aspect of your job, then this probably isn’t the place for you.
  • We work hard. Everyone on the team is mission-driven, and works incredibly hard to achieve our goals. While we DON’T believe in working weekends or pulling “all-nighters” as a normal course of business, if you want a normal 9-to-5 job, you probably won’t like it here.
  • We change our minds, pivot fast, and embrace change when change is needed. We shift projects and priorities when presented with new data. So if you do better in more predictable environments we’re likely not the place for you.
  • We don’t micro-manage or tell you exactly what to do every day. We need people who can manage their own calendar and who aren’t afraid to Google something if they don’t know how to do it. So if you need to know EXACTLY what you will be doing every hour of the day, week over week, we’re probably not a good fit.

Apply Here…

To apply for this role, please complete this application.

We will review applications as they are submitted and will contact successful candidates via email to invite them to the next stage.